{"id":880,"date":"2020-11-02T06:09:55","date_gmt":"2020-11-02T06:09:55","guid":{"rendered":"https:\/\/www.hpprintersupportpro.us\/blog\/?p=880"},"modified":"2023-02-07T10:11:53","modified_gmt":"2023-02-07T10:11:53","slug":"hp-support-assistant-not-working","status":"publish","type":"post","link":"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/","title":{"rendered":"HP Support Assistant not Working | How to fix it?"},"content":{"rendered":"<p align=\"justify\">When you <a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a\"><b> update the windows<\/b><\/a> then it is a common instance that the HP Support Assistant stops working. However, there is nothing to worry about as we are here to help you out to fix that too without any technical knowledge. There are a number of ways in which you can resolve the HP Support Assistant, not a working issue which we will be discussing in detail. In this way, you will be able to understand it in a much better way and troubleshoot the problem on your own.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#Methods_to_Fix_HP_Support_Assistant_Not_Working_Problem\" >Methods to Fix HP Support Assistant Not Working Problem<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#Method_1_Install_HP_Support_Assistant\" >Method 1: Install HP Support Assistant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#Method_2_Uninstall_the_App\" >Method 2: Uninstall the App<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#Method_3_Update_the_drivers_manually\" >Method 3: Update the drivers manually<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#Method_4_Disable_the_antivirus_software\" >Method 4: Disable the antivirus software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-support-assistant-not-working\/#_Final_Instructions_to_start_HP_Support_Assistant\" >\u00a0Final Instructions to start HP Support Assistant<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"font-size: 25px;\"><span class=\"ez-toc-section\" id=\"Methods_to_Fix_HP_Support_Assistant_Not_Working_Problem\"><\/span><strong>Methods to Fix HP Support Assistant Not Working Problem <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p align=\"justify\">If don&#8217;t know why is HP Support Assistant not working when you try to perform any <a href=\"https:\/\/www.hp.com\/us-en\/shop\/cat\/printers\"><b> Printer <\/b><\/a> related task then follow the given solution to start HP support assistant:<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Method_1_Install_HP_Support_Assistant\"><\/span><strong>Method 1: Install HP Support Assistant<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2020\/11\/automatically-update-driver.webp\"><\/a><img decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2020\/11\/install-HP-support-assistant.webp\" alt=\"install HP support assistant\" class=\"size-full wp-image-1279 aligncenter\" \/><\/p>\n<p align=\"justify\">If your present HP Support Assistant stops working then you can try to fix it by downloading the latest version. This doesn\u2019t mean that you have to remove the existing version.<\/p>\n<p align=\"justify\">Once it is downloaded, run the file and click on \u2018<strong>Yes<\/strong>\u2019 to confirm and complete the installation process. Restart your system and see if HP Support Assistant is working again or not. If it doesn\u2019t then you can try the other methods.<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Method_2_Uninstall_the_App\"><\/span><strong>Method 2: Uninstall the App<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2020\/11\/uninstall-HP-support-assistant.webp\" alt=\"uninstall hp support assistant\" class=\"size-full wp-image-1280 aligncenter\" \/><\/p>\n<p>If the above method doesn\u2019t work for you then you can <strong><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/steps-to-uninstall-hp-support-assistant\/\">uninstall HP Support Assistant<\/a><\/strong> then install it again. Use these steps to do it:<\/p>\n<ol>\n<li>Press the <strong>Windows key<\/strong> and \u2018<strong>R<\/strong>\u2019 on your keyboard together.<\/li>\n<li>Enter \u2018<strong>control<\/strong>\u2019 and then click on <strong>\u2018ok<\/strong>\u2019.<\/li>\n<li>When the control panel opens up, go to \u2018<strong>Programs<\/strong>\u2019 and then select \u2018<strong>Programs and Features<\/strong>.<\/li>\n<li>From the list of installed apps, select <strong>HP Support Assistant.<\/strong><\/li>\n<li>You have to<strong> uninstall<\/strong> it so in order to do that, follow the instructions displayed on the screen.<\/li>\n<li><strong>Close<\/strong> the Control Panel window once the uninstallation is complete.<\/li>\n<li><strong>Go to<\/strong> the File Explorer and search for<strong> C:\\Program Files (X86)\\Hewlett Packard\\<\/strong>.<\/li>\n<li>You will find the <strong>HP Support Framework<\/strong> folder, kindly delete it.<\/li>\n<li><strong>Download<\/strong> the HP Support Assistant installer file and then see if it works or not.<\/li>\n<li><strong>Launch<\/strong> it and then check for the latest updates. Wait till the updates get downloaded and then restart your system to see if you got rid of HP Support Assistant not working issue or not.<\/li>\n<\/ol>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Method_3_Update_the_drivers_manually\"><\/span><strong>Method 3: Update the drivers manually<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2020\/11\/automatically-update-driver.webp\" alt=\"updates driver automatically\" class=\" wp-image-1278 aligncenter\" width=\"417\" height=\"322\" \/><\/p>\n<p>If you have some outdated components on your laptop\/desktop then you can update the latest version from the official website.<\/p>\n<p>Visit the HP Care product page and enter the details of your <a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/start-hp-laptop-in-safe-mode\/\" target=\"_blank\" rel=\"noopener noreferrer\">HP Laptop<\/a> for which you would like to download the updates.<\/p>\n<p>Go through the list of the updates that are available and you can install them step by step.<\/p>\n<p>If you come across an update for HP Support Assistant then you need to download and install it too.<\/p>\n<p>You should also download the drivers and then restart your device for the effects to take place.<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Method_4_Disable_the_antivirus_software\"><\/span><strong>Method 4: Disable the antivirus software<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">At times, the antivirus software doesn\u2019t let the HP Support Assistant function after an update. Therefore, you should disable it for a while and then try to use it to see if the antivirus was causing the trouble or not.<\/p>\n<blockquote>\n<p align=\"justify\"><strong>Read More- <a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-power-assistant\/\" target=\"_blank\" rel=\"noopener noreferrer\">HP Power Assistant<\/a><\/strong><\/p>\n<\/blockquote>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"_Final_Instructions_to_start_HP_Support_Assistant\"><\/span><strong>\u00a0Final Instructions to start HP Support Assistant<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">If nothing works for you then feel free to get in touch with <a href=\"https:\/\/www.hpprintersupportpro.us\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>HP support<\/strong><\/a> and then experts will help you to fix not only the HP Support Assistant not working problem but any other issue as well.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you update the windows then it is a common instance that the HP Support Assistant stops working. However, there is nothing to worry about as we are here to help you out to fix that too without any technical knowledge. There are a number of ways in which you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":881,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[423,424,425],"class_list":["post-880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hp-support-assistant","tag-hp-support-assistant-not-working","tag-hp-support-assistant-not-working-windows-10","tag-why-is-hp-support-assistant-not-working"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HP Support Assistant not working | Fix in 4 easy ways<\/title>\n<meta name=\"description\" content=\"If your HP Support Assistant not working then try the given solution to start HP assistant software to manage printing services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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