{"id":492,"date":"2019-12-10T06:43:42","date_gmt":"2019-12-10T06:43:42","guid":{"rendered":"https:\/\/www.hpprintersupportpro.us\/blog\/?p=492"},"modified":"2022-01-27T09:34:20","modified_gmt":"2022-01-27T09:34:20","slug":"troubleshoot-hp-scanner-not-working-issue","status":"publish","type":"post","link":"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/","title":{"rendered":"Troubleshoot HP Scanner not Working Issue in 5 Methods"},"content":{"rendered":"<p align=\"justify\"><strong><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2019\/12\/Troubleshoot-HP-Scanner-not-Working-Issue-in-5-Methods.webp\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2019\/12\/Troubleshoot-HP-Scanner-not-Working-Issue-in-5-Methods.webp\" alt=\"Troubleshoot HP Scanner not Working Issue in 5 Methods banner\" width=\"1\" height=\"1\" class=\"alignnone size-medium wp-image-1386\" \/><img decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2019\/12\/Troubleshoot-HP-Scanner-not-Working-Issue-in-5-Methods.webp\" alt=\"Troubleshoot HP Scanner not Working Issue in 5 Methods banner\" class=\"size-medium wp-image-1386 aligncenter\" \/><\/a>HP Scanner not working<\/strong> trouble occurs suddenly when you upgrade your recent Windows OS or any other version of the software. Sometimes, the scanner won\u2019t get identified by your system or some complex messages might appear while scanning something. Our experienced tech specialists are available at <strong><a href=\"https:\/\/www.hpprintersupportpro.us\/\" target=\"_blank\" rel=\"noopener noreferrer\">HP Chat Support<\/a><\/strong> by which you can effort-freely get the issue sorted out. The causes of such hurdle might vary and sometimes, it becomes challenging for the user to find out the root cause behind the scanner not working issue.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Steps_to_Troubleshoot_HP_Scanner_not_Working_Issue\" >Steps to Troubleshoot HP Scanner not Working Issue<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Solution_1_Check_the_Network_Connection_Problem\" >Solution 1: Check the Network Connection Problem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Solution_2_Enable_Windows_Image_Acquisition_Service_and_Associated_Service\" >Solution 2: Enable Windows Image Acquisition Service and Associated Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Solution_3_Update_Your_Scanner_Driver\" >Solution 3: Update Your Scanner Driver<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Solution_4_Troubleshoot_Hardware_Problems\" >Solution 4: Troubleshoot Hardware Problems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Solution_5_Run_System_File_Checker\" >Solution 5: Run System File Checker<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Contact_an_Expert_to_Get_Further_Solution_for_HP_Scanner\" >Contact an Expert to Get Further Solution for HP Scanner<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.printerinfohub.com\/blog\/troubleshoot-hp-scanner-not-working-issue\/#Frequently_Asked_Questions_FAQs\" >Frequently Asked Questions (FAQs)<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"font-size: 25px;\"><span class=\"ez-toc-section\" id=\"Steps_to_Troubleshoot_HP_Scanner_not_Working_Issue\"><\/span><strong>Steps to Troubleshoot HP Scanner not Working Issue<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p align=\"justify\">Here are a few solutions that may help you to eradicate the HP scanner not working problem. You don\u2019t need to try them all if with one method the issue is sorted out; so just work your way one-by-one noted-down the list.<\/p>\n<p align=\"justify\"><img decoding=\"async\" src=\"https:\/\/www.hpprintersupportpro.us\/blog\/wp-content\/uploads\/2019\/12\/Steps-to-Troubleshoot-HP-Scanner-not-Working-Issue.webp\" alt=\"Steps to Troubleshoot HP Scanner not Working Issue infographics\" class=\"alignnone size-medium wp-image-1387\" \/><\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Solution_1_Check_the_Network_Connection_Problem\"><\/span><strong>Solution 1: Check the Network Connection Problem<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">If the HP scanner not scanning, you need to first ensure that your scanner is turned on. Check out the network connection and make sure there is no issue with it. If you\u2019re using a USB scanner, check the USB ports and USB cables to ensure it works fine. In the case you\u2019re using a network scanner, make sure that your computer has a good Internet connection, and your scanner connects to your computer with the Internet. In addition, if you\u2019re using a VPN on your computer, try disconnecting the VPN from your computer and then scan the document. If you\u2019ve checked all these mentioned points and yet your HP scanner doesn\u2019t work, then continue with the next solution.<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Solution_2_Enable_Windows_Image_Acquisition_Service_and_Associated_Service\"><\/span><strong>Solution 2: Enable Windows Image Acquisition Service and Associated Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">Windows Image Acquisition (WIA) is a Microsoft model that allows graphics software to inter-connect with imaging hardware such as scanners and cameras. So you should enable WIA service in your computer so that without any hassle you can scan. Follow the below steps to do the same:<\/p>\n<ol>\n<li>Press and hold the <strong>Windows key + R<\/strong> keys simultaneously on your keyboard to open the <strong>Run box<\/strong><\/li>\n<li>Once it is invoked, type \u201c<strong>services.msc<\/strong>\u201d and then click \u201c<strong>OK<\/strong>\u201d<\/li>\n<li>Scroll down your cursor and double-click on \u201c<strong>Windows Image Acquisition(WIA)<\/strong>\u201d<\/li>\n<li>In the next window, make sure the Startup type is set \u201c<strong>Automatic<\/strong>\u201d and the Service Status is Running.<\/li>\n<li>If you find that the Service status is already set as Running, then click \u201c<strong>Stop<\/strong>\u201d to stop the service, and then click Start to re-enable the service<\/li>\n<li>After doing that, click on \u201c<strong>Apply<\/strong>\u201d and \u201c<strong>OK<\/strong>\u201d to save the changes<\/li>\n<\/ol>\n<p>If your HP scanner issue is still persisting, then skip this method and try the next one.<\/p>\n<blockquote><p><strong>READ MORE- <a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/computer-recognizes-printer-but-not-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">Computer Recognizes Printer but not Scanner | How to Fix<\/a>?<\/strong><\/p><\/blockquote>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Solution_3_Update_Your_Scanner_Driver\"><\/span><strong>Solution 3: Update Your Scanner Driver<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">A missing or an outdated scanner driver can be the one reason for your HP scanner not working issue. That\u2019s why you should update your scanner driver with the latest upgraded one. There are two ways to update your scanner driver: manually and automatically. Therefore, as per your convenience immediately update the scanner driver.<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Solution_4_Troubleshoot_Hardware_Problems\"><\/span><strong>Solution 4: Troubleshoot Hardware Problems<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It might be possible that there is a hardware problem in your scanner, so run a troubleshooter in your computer to fix the HP scanner not working issue:<\/p>\n<ol>\n<li>First, open the \u201c<strong>Control Panel<\/strong>\u201d on your computer and then choose the \u201c<strong>Troubleshooting<\/strong>\u201d option from the list.<\/li>\n<li>After that, tap on \u201c<strong>Hardware and Sound<\/strong>\u201d and then click \u201c<strong>Hardware and Devices<\/strong>\u201d.<\/li>\n<li>Now, follow on-screen prompted instructions to complete Troubleshoot process and exterminate the issue from the root.<\/li>\n<\/ol>\n<p>After that, try to use your scanner again and check whether it is working properly.<\/p>\n<h3 style=\"font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Solution_5_Run_System_File_Checker\"><\/span><strong>Solution 5: Run System File Checker<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\">System File Checker (SFC) is a built-in Windows feature that scans corrupted system files and repairs them automatically. Your HP scanning is not working because of some corrupted system files; hence try SFC to fix the problem.<\/p>\n<ol>\n<li>First, open the Command Prompt window on your computer system.<\/li>\n<li>Now, type the command \u201csfc\/scannow\u201d and press \u201cEnter\u201d.<\/li>\n<li>Then, wait for verification 100% complete as it takes a couple of seconds.<\/li>\n<li>Once it\u2019s done, type \u201cexit\u201d and then hit \u201cEnter\u201d to close the window.<\/li>\n<li>After doing that, restart your computer and see the scanner problem gets sorted out.<\/li>\n<\/ol>\n<blockquote><p><strong style=\"font-style: italic;\">Also Read: <a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-printer-wont-scan\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Fix HP Printer won\u2019t Scan Problem?<\/a><\/strong><\/p><\/blockquote>\n<h4 style=\"font-size: 19px;\"><span class=\"ez-toc-section\" id=\"Contact_an_Expert_to_Get_Further_Solution_for_HP_Scanner\"><\/span><strong>Contact an Expert to Get Further Solution for HP Scanner<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p align=\"justify\">If none of the above methods help you to troubleshoot the HP scanner not working issue, then don\u2019t feel disheartened! We have a professional squad available round the clock at <strong><a href=\"https:\/\/www.hpprintersupportpro.us\/hp-customer-service\" target=\"_blank\" rel=\"noopener noreferrer\">HP Customer Service Number<\/a> <\/strong>to assist you. They give you a handy and effective solution so that without putting much effort your scanner will work fine.<\/p>\n<section>\n<div class=\"container\">\n<div class=\"row\">\n<h2 class=\"heading_h3\" style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQs\"><\/span><strong>Frequently Asked Questions (FAQs)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"col-md-12\">\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>How do I Get my HP Scanner to Work?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<p>Are you making proper utilization of the HP scanner? Is your Scanner unable to work properly? All you need to do is to check and resolve the connection problems if taking place. Apart from that, you will have to update the drivers of your scanner in a proper manner. Moreover, you should restart your HP scanner and check if any hurdles are arising. If you are facing any troubles with the same, you should opt for help and support from the experts. So, why are you taking stress when the solution is here?<\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>What to Do If Scanner is not working?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<p>Sometimes, your scanner denies working and shows a wide variety of unexpected problems. However, you don\u2019t need to worry at all as these problems are very common these days. To get rid of the Scanner, not working problems, you should update the scanner drivers appropriately. Apart from that, you will also need to give a quick reset to your scanner. By performing these basic operations, you will be able to get rid of such troubles. Moreover, you can also take assistance from professionals at any time if you are facing the same hurdles.<\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>How Do I Enable Scan to Computer?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<ol class=\"sere\">\n<li>First of all, you need to go to the Windows search option.<\/li>\n<li>Type the model name of your printer in the search box.<\/li>\n<li>Here, you will come across the printer name that you should click on it.<\/li>\n<li>Now, you will have to open the \u2018HP Printer Assistant and then go to the \u2018Scanner Actions option.<\/li>\n<li>Once done, you need to go to the option that says \u2018Manage Scan to Computer\u2019<\/li>\n<li>Hereafter, you will have to click on the \u2018Enable\u2019 option.<\/li>\n<li>Doing so will help you to activate the scan to computer option with optimum ease.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>Why is My Computer not Recognizing my Scanner?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<p>If your computer system is completely unable to recognize the scanner, you should first check the connection. Before you start, you should make sure that the USB cable and connection are stable. After that, you should also consider trying different ports for the connection. However, you should also give a quick restart to your computer system and scanner as quickly as possible. Apart from that, you should also update the scanner drivers if available. Further, you can get the right kind of solution to deal with the hurdles and problems effectively, in no time.<\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>Why won&#8217;t My Scanner Connect to my Computer?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<p>Is your scanner not able to connect to your computer system? Do you want to get the right solution to such hurdles? First of all, you will have to check the connection and make sure it is stable. If you find anything wrong with the connection, you should consider troubleshooting it as quickly as possible. What you need to do is to reconnect the cable to a different port. Also, you should try to update the scanner drivers if available. Apart from that, you can also get the expert\u2019s advice on the same matter if you want.<\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>How do I add a Scanner to my Computer from my Network?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<ol class=\"sere\">\n<li>First of all, you will have to click the \u2018Start\u2019 option.<\/li>\n<li>Then, you need to navigate to the \u2018Control Panel\u2019 option.<\/li>\n<li>Moreover, you will also need to search and click on the \u2018Network\u2019 option.<\/li>\n<li>In the next step, you should go to the \u2018Network and Sharing Center.<\/li>\n<li>Here, you have to click on the \u2018View network computers and devices\u2019 option.<\/li>\n<li>Here, you will see your scanner that you should right-click on it and click the \u2018Install\u2019 option.<\/li>\n<\/ol>\n<p>By following these steps, you will be able to add your scanner directly to your computer system using your network.<\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<p><strong>Why My Scanner is not working?<\/strong><\/p>\n<\/div>\n<div class=\"dropdown__btm\">\n<p>Is your scanner not working in a proper manner? Do you want to get rid of such kinds of problems? The most common reason behind the occurrence of such a hurdle can be a missing or outdated scanner driver. Due to these reasons, you might also face HP scanner not working problems and may more. Hence, it is advisable to consider updating your scanner driver either automatically or manually. Besides, if you are running into the same problems, you should take help from professionals at any time. So, why are you worrying about such hurdles?<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>HP Scanner not working trouble occurs suddenly when you upgrade your recent Windows OS or any other version of the software. Sometimes, the scanner won\u2019t get identified by your system or some complex messages might appear while scanning something. Our experienced tech specialists are available at HP Chat Support by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1386,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[514],"tags":[227,226,228,230,231,224,225,229],"class_list":["post-492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hp-scanner-support","tag-hp-envy-4520-scanner-not-working","tag-hp-officejet-4650-scanner-not-working","tag-hp-printer-scanner-not-working","tag-hp-scanner-not-detected","tag-hp-scanner-not-found","tag-hp-scanner-not-working","tag-hp-scanner-not-working-but-printer-is","tag-why-is-my-hp-scanner-not-working"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot HP Scanner not Working Issue in 5 Methods<\/title>\n<meta name=\"description\" content=\"If your HP 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