{"id":1943,"date":"2023-08-09T10:51:30","date_gmt":"2023-08-09T10:51:30","guid":{"rendered":"https:\/\/www.hpprintersupportpro.us\/blog\/?p=1943"},"modified":"2023-08-09T10:55:06","modified_gmt":"2023-08-09T10:55:06","slug":"hp-eprint-not-working","status":"publish","type":"post","link":"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/","title":{"rendered":"Troubleshoot HP ePrint Not Working With Expert Fixes"},"content":{"rendered":"<p>HP ePrint allows you to print any document with just a single button touch from any location. It gives you printer access with an email. You can print them by emailing them to your printer\u2019s email address. However, sometimes users report <strong>HP ePrint not working<\/strong>. The main reason for this issue is that your printer is not connected to the internet.<\/p>\n<p>It&#8217;s also important to check whether your printer meets the ePrint job requirements and settings. Restarting devices such as the router, printer, and computer is a way to make ePrint work. Keep reading to uncover more resolutions for this HP ePrint issue.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#What_Is_HP_ePrint\" >What Is HP ePrint?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Fixes_for_the_HP_ePrint_Not_Working\" >Fixes for the HP ePrint Not Working<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Do_some_preliminary_troubleshooting\" >Do some preliminary troubleshooting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Find_out_whether_your_printer_meets_the_ePrint_job_requirements\" >Find out whether your printer meets the ePrint job requirements.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Troubleshoot_the_printer_connection\" >Troubleshoot the printer connection.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Check_whether_the_network_devices_and_cables_are_working\" >Check whether the network devices and cables are working.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Give_a_static_IP_address_to_your_HP_printing_device\" >Give a static IP address to your HP printing device.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Ensure_that_the_proxy_settings_are_valid\" >Ensure that the proxy settings are valid.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.printerinfohub.com\/blog\/hp-eprint-not-working\/#Summing_up\" >Summing up<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Is_HP_ePrint\"><\/span>What Is HP ePrint?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>HP ePrint is a functionality designed for people who cannot always access technologies like Wi-Fi, Bluetooth, and USB. ePrint has universal connectivity, so you can use your <strong><a rel=\"nofollow\" href=\" https:\/\/support.hp.com\/us-en\/document\/c02982743\"> printer<\/a><\/strong> simply with an email.<\/p>\n<p>Just email your documents to your HP printer\u2019s email ID. The cloud computing technology of HP ePrint lets you send your printing jobs via an HP-managed server to your preferred printer. Your printer has its unique email address, so it receives your printing command.<\/p>\n<p>To use <strong>ePrint<\/strong>, tap your account\u2019s variation of the \u2018<strong>New Message<\/strong>\u2019 button. After that, you enter an email address, subject, enter a message, and hit \u2018<strong>Send<\/strong>.\u2019 The HP ePrint compatible printer prints the document whenever your printer gets your email.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Fixes_for_the_HP_ePrint_Not_Working\"><\/span>Fixes for the HP ePrint Not Working<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If HP ePrint does not work through an email and you cannot print, follow these troubleshooting procedures.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Do_some_preliminary_troubleshooting\"><\/span>Do some preliminary troubleshooting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Start fixing the issue by first turning on your printer and connecting it to a network. Ensure that your mobile device and laptop have the capability of emailing.<\/p>\n<ol>\n<li>Your HP printer should have the ePrint through email feature.<\/li>\n<li>You must also check if it has the latest firmware.<\/li>\n<li>Navigate to the support.hp.com page to check these things.<\/li>\n<li>Next, see if Web Services is turned on your printer.<\/li>\n<li>Your printer should also have adequate paper and toner.<\/li>\n<li>Go to the hpsmart.com page and check if your printer has been registered at HP Connected.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Find_out_whether_your_printer_meets_the_ePrint_job_requirements\"><\/span>Find out whether your printer meets the ePrint job requirements.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you find the <strong>HP ePrint not printing<\/strong>, check whether your printer fulfills the requirements of ePrint.<\/p>\n<ul>\n<li>Turn on the Web Services.<\/li>\n<\/ul>\n<ol>\n<li>HP touchscreen printer owners should touch the icon of HP ePrint followed by \u2018<strong>Settings<\/strong>.\u2019<\/li>\n<li>HP non-touchscreen printer owners should print a self-test page to get the printer\u2019s IP address.<\/li>\n<li>After that, input the address on the browser and tap the \u2018<strong>Web Services<\/strong>\u2019 tab to turn it on.<\/li>\n<\/ol>\n<ul>\n<li>Ensure that your email fulfills the requirements of ePrint.<\/li>\n<\/ul>\n<ol>\n<li>The \u2018<strong>To<\/strong>\u2019 field should have only the email address of the printer. Do not input numerous email IDs.<\/li>\n<li>The \u2018<strong>Subject<\/strong>\u2019 field should have a text.<\/li>\n<li>You must not attach over ten files. The total size shouldn\u2019t go beyond 10 MB.<\/li>\n<\/ol>\n<ul>\n<li>Check whether HP ePrint supports the file attachment.<\/li>\n<\/ul>\n<ol>\n<li>You must have photos in TIFF, BMP, JPG, PNG, or GIF format. They must have a 100 pixels resolution.<\/li>\n<li>If you are attaching documents, they must be in Excel, PowerPoint, MS Word, Txt, HTML, or PDF files. Do not include encrypted, digitally signed, or password-protected documents.<\/li>\n<\/ol>\n<p>These resolutions will also resolve the Mail System Error Returned Mail message when you give an ePrint command.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Troubleshoot_the_printer_connection\"><\/span>Troubleshoot the printer connection.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You may find <strong>HP ePrint not working <\/strong>and a <strong>\u2018<a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-printer-not-connected\/\">Printer is Not connected<\/a><\/strong>\u2019 error message when the printer connection is faulty. Follow these steps to fix a wireless HP printer connection.<\/p>\n<ol>\n<li>Put the printing device and the computer or the mobile nearer to the wireless router.<\/li>\n<li>Check whether your printer is fully turned on and in a Ready state.<\/li>\n<li>The printer and computer or mobile should be linked to a single network.<\/li>\n<li>Reconnect your touchscreen or non-touchscreen HP printers to the network.<\/li>\n<li>HP touchscreen printer users can go to \u2018<strong>Setup<\/strong>\u2019 followed by \u2018<strong>Wireless Settings<\/strong>\u2019 and then choose \u2018<strong>Wireless Setup Wizard<\/strong>.\u2019<\/li>\n<li>Touchscreen printer users press and hold the \u2018<strong>Wireless<\/strong>\u2019 button until the wireless light flashes.<\/li>\n<li>Restart your printer and computer and print a wireless test report.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Check_whether_the_network_devices_and_cables_are_working\"><\/span>Check whether the network devices and cables are working.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You should make sure that your router, switch, or network hub is working correctly. Are you linking the printer with an Ethernet cord? If so, see whether you are not connecting the printer through a phone cord or a crossover cable. The Ethernet cable should also be properly linked to the printer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Give_a_static_IP_address_to_your_HP_printing_device\"><\/span>Give a static IP address to your HP printing device.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you find <strong>HP ePrint not working <\/strong>on your HP Laserjet printer, setting up a static IP address for the printing device can help.<\/p>\n<ol>\n<li>Take a print of the network config page.<\/li>\n<li>Jot down the printer\u2019s IP address somewhere you can find it.<\/li>\n<li>Now, input the IP address into a web browser and access the internal settings of the printer.<\/li>\n<li>Tap the \u2018<strong>Networking<\/strong>\u2019 tab followed by \u2018<strong>Wireless<\/strong>.\u2019<\/li>\n<li>Now, choose the \u2018<strong>IPv4<\/strong>\u2019 tab.<\/li>\n<li>On this window, configure a manual IP.<\/li>\n<li>Ensure to set an IP address outside the DHCP range. This is the range in which your router sets automatically.<\/li>\n<li>You can see your router\u2019s DHCP range in its manual.<\/li>\n<li>For the \u2018<strong>Subnet class<\/strong>,\u2019 input 255.255.255.0<\/li>\n<li>But if there\u2019s another subnet class, use that instead of the one above.<\/li>\n<li>Now, on the \u2018<strong>Network Configuration<\/strong>\u2019 page, input your router\u2019s IP address and the first DNS.<\/li>\n<li>Leave the second DNS blank.<\/li>\n<li>Now, tap \u2018<strong>Apply<\/strong>.\u2019<\/li>\n<li>Finally, turn off your printer and router.<\/li>\n<li>After a few minutes, start the devices again.<\/li>\n<li>Now, using your new IP address, add a printer again.<\/li>\n<\/ol>\n<p><strong><em>\u00a0Also read \u00a0:-\u00a0 <\/em><\/strong><strong><em><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-solution-center\/\">HP solutions center download<\/a><\/em><\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ensure_that_the_proxy_settings_are_valid\"><\/span>Ensure that the proxy settings are valid.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You must ensure that you are entering valid proxy settings if your network uses them while linking to the internet.<\/p>\n<ol>\n<li>Examine your web browser\u2019s settings.<\/li>\n<li>Also, find out about the settings with the personnel who configured your firewall.<\/li>\n<li>If the firewall\u2019s proxy settings are changed, update them in the Control Panel of your printer.<\/li>\n<li>In case of non-updated settings, you will find the <strong>HP ePrint not working<\/strong>.<\/li>\n<\/ol>\n<p><strong><em>Also Read<\/em><\/strong><em> :- <\/em><strong><em><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-print-and-scan-doctor-to-fix-printer-problems\/\">HP print and scan doctor<\/a><\/em><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Summing_up\"><\/span>Summing up<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>HP ePrint allows you to print conveniently by just sending an email. Use the fixes above whenever you face problems with its working. Contact a printer technical expert to learn more about <strong><a href=\"https:\/\/www.hpprintersupportpro.us\/blog\/hp-printer-troubleshooting\/\">troubleshooting<\/a><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HP ePrint allows you to print any document with just a single button touch from any location. It gives you printer access with an email. You can print them by emailing them to your printer\u2019s email address. However, sometimes users report HP ePrint not working. The main reason for this [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1944,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[687],"tags":[689,691,688,690],"class_list":["post-1943","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hp-eprint-not-working","tag-hp-eprint","tag-hp-eprint-not-printing","tag-hp-eprint-not-working","tag-what-is-hp-eprint"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Is HP ePrint Not Working and How to Fix It<\/title>\n<meta name=\"description\" content=\"Users find HP ePrint not working when there are connection issues. Check if you have the current firmware installed. Turn on the Web Services. 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Check if you have the current firmware installed. Turn on the Web Services. 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